How can we help?

Unplug helps you build better screen-time habits. You set a goal, like staying under a daily limit, and you can back it with real money you pay only if you fall short. That bit of pressure is what turns "I should" into "I did."

No. The stake is what makes Unplug work for most people, but you can also use it as a plain screen-time tool. Premium adds a practice mode for setting limits with no money on the line.

In a personal challenge you set your own limit, length, and forfeit. In a group challenge you join one a friend created, with the terms already set, and you take it on together. Either way you are accountable only for your own goal.

Open the app, choose a personal challenge or join a group one, set your limit and how long it runs, pick a forfeit if you want one, and link a card. Nothing is charged unless you fall short. Then follow through.

Only if you fall short of a challenge you committed to. Stay under your limit and you pay nothing. There is nothing to pay up front, and nothing is charged until the dispute window has closed.

Nothing at all. The card you linked is never charged. Hitting your goal is the whole reward.

Only the exact forfeit you agreed to when you started the challenge, never a cent more. It is a one-time charge per challenge, not a recurring one.

No. Once you join a challenge, you are committed to finishing it. There is no quitting after you have joined, and that is the point: locking yourself in is what gets you across the line. Deleting your account is the only exception, and it removes you from every challenge.

You can dispute it. Open the challenge in the app, go to the challenge details, and tap Dispute. You have up to 24 hours after the challenge ends to submit, and nothing is charged until that window closes. A disputed charge stays on hold until the dispute is decided.

No. You commit to a goal and agree to a forfeit if you do not meet it. There is no betting and nothing is left to chance, and a challenge has no prize or pot: you never win another player's money. It is a commitment contract: you set the goal and the stake in advance and hold yourself to it.

The accountability core is free: personal and group challenges with real money on the line, screen-time limits, and doing it with friends. Premium adds a practice mode, where you set limits with no money on the line, plus guided breathing for the moment you hit a limit. The current price is shown in the app before you subscribe.

Premium is billed through the App Store or Google Play, so you manage or cancel it there. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open the Google Play app, tap your profile, then Payments and subscriptions. Cancelling takes effect at the end of your current billing period.

If you want to dispute a forfeit, use the Dispute option in the app or email us, and we will look into it. Premium subscription refunds are handled by Apple or Google under their policies, through the same store where you subscribed.

Unplug needs to see your app usage so it can measure you against your limit and block apps when you hit it. Without the permission it cannot run a challenge.

iPhone uses Apple's Screen Time. The app will ask for permission the first time you need it. If you skipped it, you can grant access again from the app's onboarding, or in iPhone Settings under Screen Time.

Android uses Usage Access and an Accessibility Service to track app switches in real time. The app walks you through granting both. You can also find them later in Android Settings under Apps and special access.

Your usage is measured on your device, and your daily summaries (including per-app minutes) sync to your account so we can confirm your results and resolve disputes. We use them only to run your challenges, never for advertising, and we never sell them. See our Privacy Policy for the full picture.

Open the app, go to your profile or settings, and you can change your name, username, and photo there.

Make sure you are using the same sign-in method you set up with (email, Google, or Apple). If you still cannot get in, email services@unplugmobile.app from the address on your account and we will help.

You can delete your account and data at any time. In the app, open Account settings, tap Delete account, and type DELETE to confirm. You can also request it from the web; see our account and data deletion page. Deleting your account removes you from every challenge you are in, personal and group.

Your card is stored by Stripe, our payment processor. Unplug never sees or stores your full card details.

We collect only what we need to run your account and challenges, we do not sell your data, and we keep detailed screen-time data on your device. The full details are in our Privacy Policy.