Before you start
Deleting your account is permanent and cannot be undone. A few things to know first:
- Deleting removes you from every challenge you are in, personal and group. You will not be charged a forfeit for them.
- If you have a wallet balance, withdraw it first. The app asks you to do this before it deletes your account.
- If Premium is active, cancel it in the App Store or Google Play. Deleting your Unplug account does not cancel a store subscription.
Option 1: From the app
The quickest way is from inside Unplug:
- Open Unplug and go to your account settings.
- Choose Delete account.
- Type DELETE to confirm, then tap Delete my account.
- Confirm once more. Your account and associated data are removed right away, and copies in backups are purged within 30 days.
Option 2: Request from the web
If you have uninstalled the app or cannot sign in, you can ask us to delete your account from here.
Email services@unplugmobile.app from the email address on your account, with the subject "Delete my account." Tell us the email or phone number tied to your account so we can find it.
We verify that the request is really from you, then delete your account. We will confirm by email when it is done, normally within 30 days and usually much sooner.
What we delete
When your account is deleted, we remove the personal data tied to it, including:
- your profile (name, username, bio, and profile photo);
- your email, phone number, and sign-in identifiers;
- your challenges, limits, goals, and daily results;
- your screen-time results stored in your account;
- any disputes you submitted; and
- your saved payment profile with our payment processor, Stripe.
We also ask our service providers to delete the data they hold for us.
What we keep, and why
We keep a limited amount of information after deletion only where the law requires it, in particular records of payments and forfeits for tax, accounting, and fraud-prevention purposes. We keep these for only as long as needed, and we minimize or anonymize them where we can. Copies in our backups are purged on a rolling schedule, normally within 30 days. This is explained further in our Privacy Policy.
Questions
If you have any trouble or want to check on a request, email services@unplugmobile.app and a real person will help.