Delete your account and data

Before you start

Deleting your account is permanent and cannot be undone. A few things to know first:

• Deleting removes you from every challenge you are in, personal and group. You will not be charged a forfeit for them.
• Any Unplug Points you still hold are extinguished when your account is deleted. They are not paid out in cash or in any other form, and they cannot be moved to another account. If you have points left, use them first.
• If you have a wallet balance, withdraw it first. The app asks you to do this before it deletes your account.
• Cash rewards you have earned are not forfeited if they are under the $25 cash-out minimum. When you delete your account we send what is available to your connected bank account, and keep a record of anything still clearing so we can still pay you. Linked teen accounts and accounts registered as under 18 cannot hold cash rewards, so a credit sitting on one of those accounts is closed out at deletion instead.
• If Premium is active, cancel it in the App Store or Google Play. Deleting your Unplug account does not cancel a store subscription.
• Deleting a Linked Teen Account ends the family link and any family challenge, and removes the teen's screen-time data like any other account. A parent or guardian can also request deletion of their linked teen's account by emailing us from their own account's address.

Option 1: From the app

The quickest way is from inside Unplug:

1. Open Unplug and go to your account settings.
2. Choose Delete account.
3. Type DELETE to confirm, then tap Delete my account.
4. Confirm once more. Your account and associated data are removed right away, and copies in backups are purged within 30 days.

Option 2: Request from the web

If you have uninstalled the app or cannot sign in, you can ask us to delete your account from here.

Email a deletion request

We verify that the request is really from you, then delete your account. We will confirm by email when it is done, normally within 30 days and usually much sooner.

What we delete

When your account is deleted, we remove the personal data tied to it, including:

• your profile (name, username, bio, and profile photo);
• your email, phone number, and sign-in identifiers;
• your challenges, limits, goals, and daily results;
• your screen-time results stored in your account;
• any support requests or disputes you submitted; and
• your saved payment profile with our payment processor, Stripe.

We also ask our service providers to delete the data they hold for us.

What we keep, and why

We keep a limited amount of information after deletion only where the law requires it, in particular records of payments and forfeits for tax, accounting, and fraud-prevention purposes. We keep these for only as long as needed, and we minimize or anonymize them where we can. Copies in our backups are purged on a rolling schedule, normally within 30 days. This is explained further in our Privacy Policy.

Questions

If you have any trouble or want to check on a request, email services@unplugmobile.app and a real person will help.